FAQs

ARE YOU COVERED BY MY HEALTH FUND AND/OR MEDICARE?
 

Physiotherapists Joelle & Sophie, and Sports Chiropractor Pete at Tidal Physio are fully registered with AHPRA and Medicare.

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Remedial Massage Therapy and Traditional Acupuncture may not be covered by your Health Fund. You will need to check with your health fund to see if our providers will be accepted for rebate.

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Patients will be asked to pay for their session once attended and will be provided a receipt to submit to their health fund or medicare for reimbursement. We accept Debit and Credit Card payments.

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PLEASE NOTE: We have a strict 24 hr cancellation policy. Cancellations within the 24hr window or failure to show up for an appointment will incur a fee of the full session amount. All clinic terms and conditions can be found here

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If you have any questions, please feel free to email or call.
 

WHAT IS YOUR NEW PATIENT PROCEDURE?
 

New patients will be asked to create a profile on our booking system where they can complete their Intake Form, book or reschedule appointments, view past or upcoming appointments, and upload documents.

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We ask that you complete your intake form prior to the appointment so we may review it before we meet. 

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If you have any questions, please feel free to email or call.

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DO I NEED A DOCTOR’S REFERRAL?

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You do not need a doctor's referral to receive Physiotherapy treatment unless required by your Health Fund. If you are unsure then you will need to call your health fund directly to inquire. 

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If your doctor has given you a Care Plan, please specify by selecting "EPC Initial Visit/Assessment" when booking online or ensure you advise us if you are booking via phone or email. Please bring all documents to your initial visit or upload to your patient profile which you can create here.

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PLEASE NOTE: Care Plans provide a partial rebate offered by medicare. We do NOT bulk bill. You will be required to pay the full amount of the session and will be provided a receipt to submit to medicare yourself.

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If you have any questions, please feel free to email or call.

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WHAT SHOULD I WEAR TO MY APPOINTMENTS?

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Please wear comfortable, loose fitting clothing or active wear which allows exposure to the injured or painful area.

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DO YOU PROVIDE DIRECT BILLING TO MY HEALTH FUND OR MEDICARE

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No. We do not provide direct billing. You will be required to pay for your appointment upon attending and we will provide you with an electronic receipt to submit to your insurer or to medicare for reimbursement.

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HOW LONG ARE YOUR APPOINTMENTS

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Initial Visits with our Physiotherapists and Chiropractor are up to 50 minutes in length. Follow up visits will depend on the condition(s) being treated and what the practitioner advises is needed. Your practitioner will discuss this with you at your initial visit.

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Traditional Acupuncture sessions are 1 hour in length. 

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Remedial Massage Therapy Sessions vary from 60-90 minutes. 

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Appointment lengths are specified on the booking page

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DO YOU ACCEPT WORK COVER OR CTP?

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Currently, we are not accepting work cover or CTP claims.

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DO YOU ACCEPT DVA REFERRALS?

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We have limited capacity for DVA referrals. Please call or email to enquire.